Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how a person can declare JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to claim as soon as possible online via the Services Australia site.

To receive JSP a person must:

– be of certifying age for JSP
– fulfill Australian house requirements for JSP
– be unemployed, and
– searching for work and going to participate in activities that increase their chances of discovering a task, or
– unable to work, study or try to find work due to medical condition, illness or injury, or
– employed or studying full-time and job are not able to undertake these due to a medical condition, illness or injury and work or research study to go back to

If the consumer has actually suggested they are unable to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls listed below the JSP income test cut-off

For instance, a self-employed DSP customer is still working 30 hours each week, however their income has actually reduced. See Rates and Thresholds.

In all cases, check if the customer is qualified to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they must offer their savings account balances, evidence of earnings and employment separation information.

Customers can start an early claim online. They will have the ability to complete Your individual information, Your circumstances and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or job send the claim online up until within 14 days of being qualified for JSP. They will get a tip notice 2 week before the eligibility date.

An apprehended individual may lodge a claim approximately 3 weeks before release from prison. These claims are not thought about early claims as the customer is certified but not payable when they declare.

Customers transferring from an existing income assistance payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers must develop a myGov account and connect their Centrelink online account to it.

Once the client has connected their Centrelink online account to myGov, to start an online claim for JSP they must:

– sign in to myGov and access their linked Centrelink online account
– ensure their personal information are right. From the menu, select the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For additional information, job see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a minimized question set as part of their online claim if they are:

– currently in receipt of an income support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job exists to the client on their Centrelink online account homepage as much as 28 days prior to losing credentials for their present payment.

The task will allow the customer to carry out a streamlined claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed unable or inappropriate to finish an online claim or candidates. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer begin a claim which can then be finished by the client in their Centrelink online account

Remote consumers

If the client resides in a remote location and typically uses a representative, Remote Service Centre, or phone to do organization and is unable or inappropriate to finish an online claim, the consumer should be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for determined remote clients.

The client should have:

– the remote indicator revealing on the Customer Overview, or
– a domestic address in a remote location

To examine the address is in a remote area:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate plans

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of a person, motivate the candidate to help the person claim JSP using the person’s Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it might not be affordable for a consumer to complete all Required tasks prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.

If the consumer has moved address within the previous 26 weeks, Services Australia need to identify if they have actually reduced their work potential customers by transferring to a brand-new area.

If this is the case, the Service Officer need to investigate a possible MALEP employment related exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance event has taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task applicants go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a referral to a Labor force Australia or other expert company, will have an initial visit reserved during the Participation Interview. Attending this very first supplier appointment is referred to as the job seeker’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will identify the start date of the job applicant’s earnings assistance payment. Note: this is subject to job applicants fulfilling any waiting durations and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new job hunters to the Workforce Australia online employment service. This leaves out job seekers living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and job over who have actually been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will automatically calculate this and use the proper rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to consumers throughout their online claim. Employer details, name and ABN, will be presented to the client if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the employer within the claim. If a customer confirms the employer, job when on payment, STP pre-filled earnings will exist to the client when they report. If the client does not confirm the employer, when on payment, the STP company may provide to the client again when they report.